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Shipping + Returns

Shipping


Our current processing time is 3-4 weeks after being featured on Buzzfeed multiple times, not including weekends and holidays. We ship all our orders through USPS. Buyer assumes all responsibility for shipping costs + fees, shipping is automatically applied at checkout based off USPS prices for your location. We do not ship with signature confirmation unless otherwise requested.

Make sure to double + triple check your address when placing your order! Amber & Wood Co. is not responsible for packages being delivered to incorrect or undeliverable addresses. In the occasion a package is delivered to an incorrect or undeliverable address and is returned to us Amber & Wood Co. is more than happy to reship to the correct address but all reshipment charges will be the responsibility of the buyer.

Amber & Wood Co. is not responsible for any package delays once your package is picked up by USPS. We have zero control over transit times and things like holiday closings and weather. If your package is delayed or lost in transit you will need to file a shipping claim with USPS 

Unfortunately at this time we are only shipping domestically to the United States. Check back in the future for international shipping policies 

Returns

At this time we are not accepting returns. Amber & Wood Co. understands how difficult it can be to decide on a fragrance without smelling it first which is why we offer Tea Light Samplers for purchase before committing to a full sized candle. We also do our best to describe in great detail every fragrance we offer and you can chat with us in real time by using our chat feature located in the lower right hand corner of your screen if you need help deciding on a fragrance. 

Damages 

We carefully package every order with transit in mind but in the event that your order arrives broken or in an unusable state we are more than happy to work with you on resolving the issue. Please email us at hello@amberandwoodco.com within 48 hours of receiving your order, please include photos of the damaged item(s) and the box/package it arrived in. A damage claim will be filed on your behalf with USPS

Melting

Warm temperatures, especially during the summer months, may cause the top of your candle to melt slightly in hot delivery trucks and mailboxes. This occurs naturally and we unfortunately have no control over the weather! Once your candle is brought into your home, keep it upright and it will cool down and re-harden. This will not affect the way your candle burns or smells in any way.